General Conditions

1. Introduction

The following general conditions of contract, as integrated by the Booking Confirmation, constitute the terms and conditions applicable to the contract stipulated between the customer ("the Customer") and LuxuryArco ("the Company") with regard to the supply of tourist services including the use of a top-quality apartment. The Booking Confirmation and the General Conditions of Contract jointly form the "Contract".

2. Reservation and stipulation of the Contract

2.1. The Company shall send the Customer a reservation form (hereinafter referred to as the "Booking Confirmation") with a detailed contract proposal for the Property and the Services selected by the Customer. The said proposal shall be binding and irrevocable only for 24 hours. No later than 24 hours following receipt of the Booking Confirmation, the Customer shall approve the proposal by filling in the form with the missing information, sign it and send it to the Company. If the Booking Confirmation is not sent to the Company within the indicated terms, it shall have no effect.

2.2. The Contract shall be considered stipulated when the Company has received the signed Booking Confirmation in accordance with the previous article 2.1, as well as the payment of the amount of the Booking Fee (or evidence that such payment has occurred).

2.3. During the period of validity of the contract, the Concierge Service is at the Customer's disposal (during normal working hours). The Customer may refer to the Concierge Service to request further services that were not agreed when stipulating the contract. The payment of these extra services shall be carried out as specified on the relevant booking confirmation.

3. Price and payment

3.1. The Overall Price indicated on the Booking Confirmation corresponds to the price relevant to the full supply period of the Services including the use of a top-quality apartment as indicated in the Booking Confirmation. It is understood that, unless otherwise provided in the Booking Confirmation, this price shall include all the requested services and initial and final cleaning during the contract period, as well as energy and gas consumption, heating and water. The payment of the Overall Price also entitles the Customer to use the Concierge Service for all the period of validity of the contract.

 

3.2 The Booking Fee corresponds to an advance payment on the Overall Price and must be paid by bank transfer or credit card when making the Reservation.

3.3 The Balance corresponds to the difference between the Overall Price and the Booking Fee, and must be paid first the beginning of the supply of the Services.

4. Security Deposit

The Client shall be required to provide a Security Deposit upon arrival pursuant to the terms and conditions set forth in the Booking Confirmation.
The amount of the Security Deposit depends on the duration of the stay:
Ineriore duration of one week € 200,00
Period of not less than one week € 350,00
There may be exceptions for some apartments.
The Company shall fully return this Security Deposit after the termination of the Contract. It is understood that in case of assessment of damages caused by the customer to the Property, the Company shall be entitled to deduct the appropriate compensation from the Security Deposit, without prejudice to the Company's right to claim further compensation for the damages incurred.

5. Cancellation of the reservation

If the reservation is cancelled, the Company shall be entitled to withhold part of the Overall Price as follows:

No later than 35 days before the start of the lease period 10% of the Overall Price withheld by the Company
No later than 15 month before the start of the lease period 30% of the Overall Price withheld by the Company

6. Duration and Termination

6.1. The duration of the Contract will be indicated in the Booking Confirmation.

7. Arrival and departure

7.1. The keys of the Property shall be delivered on the spot to the Customer by the Company representative, in the place and time agreed in advance. Check in and check out may take place between hrs 10.00 and 17.00 from Monday to Friday. The Customer shall immediately notify any delay to the person of reference. Considerable delays or without notice and checking in/out out of the working hours and on holidays shall imply an additional cost as indicated on the Booking Confirmation. Check-ins prior to 3 pm are only possible in apartments without check-out scheduled for the same day, and need written approval by the Company.

7.2. Upon handing over the keys of the Property, the Company representative shall deliver to the Customer a form containing a short description of the state of the Property, of its appurtenances, annexed structures and equipment contained in it on that date. The Customer undertakes to sign the aforesaid form, without prejudice to his/her right to indicate any observation in writing.

8. Customer Obligations

8.1. The Customer undertakes not to lodge in the Property a higher number of persons than the one indicated in the Booking Confirmation. The non compliance with this obligation shall entail the payment by the Customer of a penalty equal to 30% of the Overall Price for each additional person. At check in the Client will need to show a valid identification document (or copy of such) for each adult that will stay in the Property, which may also be done in advance by fax or email.

8.2. The Client explicitly declares that each occupant of the Property complies with all legal requirements and regulations regarding residing in the territory of the Italian State, as specified by the law, either by being an Italian citizen or – in the case of foreign citizens – by having all the necessary visas and permits required for entering and residing in the country. The Client hereby assuming full responsibility for possessing and providing all required documents.

8.3. The Customer undertakes to use the Property with ordinary diligence, refraining from any action that may cause damages. The Customer undertakes to leave the Property clean, with particular regard to the kitchen corner, and to empty all garbage into outside cans. In case of non compliance with this obligation the Company shall be entitled to deduct the cost for the extra cleaning service from the Security Deposit.
The Customer also undertakes to use the Property in such a way as not to disturb the persons residing near the Property.

8.4. The Customer undertakes to return the keys of the Property according to what has been agreed with the Company.

8.5. The Customer undertakes not to make any copies and/or to deliver to third parties the keys of the Property and/or to disclose to third parties any access code of the Property. The loss of the keys implies the refund of the cost of a new lock and of 4 new sets of keys.

8.6. The Customer undertakes to observe the normal precautions and safety measures to prevent the entrance of unauthorised persons in the Property. It is understood that in case of non-observance of this obligation, the Customer shall be liable for any damages caused to the Property and/or to the goods contained in it. In any case, the Customer shall be liable for any damages caused to the Property and/or to the goods contained in it by third parties to whom it has given access for any reason. The Customer also undertakes to take the necessary steps to protect his/her valuables belonging. The Company shall not be liable for any theft to the detriment of the Customer.

8.7 The Customer undertakes not to keep any pets in the Property.

 

9. Right to access the Property

The Company representative and/or any third parties appointed by the Company , identifiable on the Customer's request, shall have the right to access the Property in order to carry out any necessary repair and/or maintenance. The Customer shall be informed in advance, except in the case of an emergency,.

10. Limitation of liability

10.1. The company is not liable for the obligations deriving from the organisation of the travel and/or of the Property lease ad/or of the supply of the Services, but is exclusively liable for the obligations deriving from its role of intermediary and in any case within the limits provided for such liability by the regulations in force. At any rate, the Company is not responsible if the default reported by the Customer depends on causes related to the Customer, or to a third party not related to the supply of the services provided by the contract, or if it is due to a fortuitous event oran event of force majeure. Moreover, the Company shall not be considered liable for any damages deriving from services supplied by unrelated third parties and not part of the tourist package, or deriving from autonomous initiatives undertaken by the Customer during the travel.

10.2. The Company will not be liable to the Client for any thefts perpetrated, with or without breakà-in or physical damages.

10.3. The Company shall not be liable towards the Customer for any interruptions of electricity and/or gas and/or water supplies not caused by the Company.

11. Express resolutory clause

11.1. The Company shall have the right to terminate the Contract with immediate effect by written notice to be sent to the Customer by fax in the following cases:
a) In case of non-payment by the Customer of any amount due as provided in the Booking Confirmation, including the Security Deposit; or
b) In case of behaviours contrary to the good management of the property (see art. 8).

11.2. In the event of the previous letter a), the Company shall be entitled to deduct, by way of penalty, the Security Deposit and/or the part of the Overall Price previously paid by the Customer.

12. Personal data

The Client authorises the Company to communicate his/her personal data to third parties in order to comply with any obligations under the lease contract (Italian law decree 196/2003).